Delivery Policies and Procedures

Updated: September 2025

DelBene Produce aims to make each delivery smoothly – ensuring you receive the product ordered; check in and review all items; and are billed accurately. We are updating our delivery policies and procedures to improve and modernize this process.

Paperless Invoicing

We are introducing paperless records for DelBene Produce. Each delivery will be verified by our drivers using a mobile device, and customer signatures will be captured electronically. This will be an easy two-step process: 

STEP 1

Review your order. On the order confirmation screen, you can individually check each item to be sure it reflects the products and quantities you received. Once all information is correct, press AGREE.

paperless invoicing screen

STEP 2

Sign for your order. On the signature page, provide a digital signature and enter your name. Once complete, press DONE.

paperless invoice signature

Drivers will still provide customers with a paper copy of their invoice. However, it is important that you make any changes to this copy to match the paperless copy. You can automatically receive an email copy of your invoice after each delivery – please contact your salesperson to set this up. Customers will be able to opt in to paperless invoices soon. 

Key Drop Deliveries

Any customers who wish to have orders dropped when no one is available to receive the order, must have a complete, signed Driver Leave Order on file with DelBene Produce. In these cases, drivers will leave orders as instructed in the Driver Leave Order and verify products and quantities are correct. They will also take pictures of the order where it is left. 

Please contact your salesperson if you’d like to set up a key drop. 

Adjustments at Time of Delivery

Any changes made at the time of delivery (over-ordering, quality concerns, etc.) will be recorded by the driver when checking your order. All quantities will be adjusted automatically and the actual quantities and products received should be reflected before you sign for your order. Once the product is returned and processed, a credit will be submitted. After being  approved, the credit will be posted on the related invoice. If no merchandise needs to be returned, our software will generate a credit for approval. Upon approval, the credit will be posted on the related invoice. 

If product was missing or returned for quality concerns and you request replacement product, that product will be billed on a new invoice.  You will sign for that product and then be billed for it following the later delivery. 

Returned Items

We understand there are cases where product is returned after the delivery. Please contact your salesperson or the office within twenty-four (24) hours to start this process. Our staff will need the following information to submit a credit: 

  1. The quantity, pack size, and description of the product(s) to be returned. 
  1. The issue with the product being returned (over-order; spoilage; etc.). 
  1. The invoice number and date of the delivery for the product. 

Please do not discard any product that must be returned. Our staff will issue an RMA, and this will instruct our driver to collect the product at your next delivery. Upon return to our warehouse, the product will be evaluated, and a credit will be submitted. Once this credit is approved, it will be posted to your account. 

Credit Processing

Due to the perishable nature of the products we deliver, all claims must be made no later than twenty-four (24) hours after delivery. Any claims made after this time may not be approved. DelBene Produce will review and approve credits within twenty-four (24) business hours after product is returned. 

All credits will post to your next statement. Your salesperson can also set up your account for automatically emailed credits as soon as they post to your account. 

  • Need additional help or have questions? Contact your sales rep for immediate assistance!