Credit Policy

Updated: July 2024

Returned Product and Credits

DelBene Produce delivers fresh, perishable products each day. From time to time there may be a mistake on your order or certain products may not meet your expectations. As most of our products are extremely perishable, we have established the following credit policy.

Please read this policy carefully and contact your sales representative or our office (313) 567-4658 with any questions you have. Thank you for your business.

Adjustments at Time of Delivery

Any changes made at the time of delivery (over-ordering, quality concerns, etc.) will be recorded by the driver when electronically checking your order for your signature. All quantities will be adjusted automatically and the actual quantities and products received should be reflected before you sign for your order.

Once the product is returned and processed, a credit will be submitted. After being approved, the credit will be posted on the related invoice. If no merchandise needs to be returned, our software will generate a credit for approval. Upon approval, the credit will be posted on the related invoice.

If product was missing or returned for quality concerns and you request replacement product, that product will be billed on a new invoice. You will sign for that product and then be billed for it following the later delivery.

Returned Items

We understand that you may need to return product after delivery. Please contact your salesperson or the office within twenty-four (24) hours to start this process. Our staff will need the following information to submit a credit:

The quantity, pack size, and description of the product(s) to be returned.
The issue with the product being returned (over-order; spoilage; etc.).
The invoice number and date of the delivery for the product.

Please do not discard any product that must be returned. Our staff will issue an RMA, and this will instruct our driver to collect the product at your next delivery. Upon return to our warehouse, the product will be evaluated, and a credit will be submitted. Once this credit is approved, it will be posted to your account.

Credit Processing

Due to the perishable nature of the products we deliver, all claims must be made no later than twenty-four (24) hours after delivery. Any claims made after this time may not be approved. DelBene Produce will review and approve credits within twenty-four (24) business hours after product is returned.

All credits will post to your next statement. Your salesperson can also set up your account for automatically emailed credits as soon as they post to your account.